Job Responsibilities

• Coordination with suppliers on all orders to ensure on-time production and delivery to all warehouse locations (US, CA, EU)

• Manage inventory levels at 3rd party warehouses

• Arrange inventory transfers from warehouses to Amazon

• Manage inventory reconciliation each month for proper inventory accounting

• Manage inventory discrepancy, including over, short and damage issues

• You can math like crazy, and understand your business is an analytics, data and metrics game 

Required Skills

• Willing to wear many hats related to inventory and logistics and other duties
• MUST HAVE: Experience with Amazon Seller/Vendor Central and shipping to Amazon
• MUST HAVE: Microsoft Excel extraordinaire including pivot tables
• MUST HAVE: Experience with international freight and freight forwarders 
• MUST HAVE: Experience managing 3PLs with multiple locations 
• MUST work Pacific Standard time 8:00 AM to 5:00 PM
• May need to log in sometimes during the night PST to make sure communication with China/ other manufacturers is prompt and everything is on schedule with them.
• Knowledge of EPA and FDA rules and regulations 

Our Ideal Candidate would also possess:

• Experience with DHL shipping: familiarity with their process and policies - customs requirements, rate quoting, and bonus for experience importing directly into FBA
• Familiarity with international purchasing: MOQ, CBM, Incoterms, Container booking/scheduling, customs documentation, lead times
• Experience working on Walmart platform
• Computer savvy - Able to quickly understand and navigate customer and vendor portals, familiarity with import/export of data to be formatted differently based on the portal.
• Google sheets wizard: very familiar with importrange, vlookups, and other complex formulas to assist in report building

Our ideal candidate will be able to evaluate and solve almost ANY Amazon Seller Central problem from store health, account health, and especially listing issues.

This person should be well-versed in Amazon case management, Plan of Action (POA) creation/submission, corrective actions and techniques to fix and maintain Amazon listings. We want to hire someone that prides themselves on being well-spoken, articulate, a problem solver, think critically, while staying organized, and extremely detail-oriented. 

RESPONSIBILITIES:

• Manage Amazon Listings using flat file/Add a product feature
• Manage Master Flat File database; expert Excel skills REQUIRED
• Perform daily store audits on product listings and storefronts
• Manage Amazon storefronts by updating with new product and seasonal changes
• Upload Enhanced Brand Content (EBC) and Variation listings
• Manage all content publishing on to ensure quality and accuracy
• Manage Amazon Seller Support case log
• Manage Suppressed listings
• Write Plan of Action (POA) and respond to Account Health Appeals
• Resolve Performance issues - Identify product, service, or marketplace issues, and resolve them accordingly
• Fix Stranded and Suppressed Inventory
• Research changes on Amazon via Amazon Seller Forums and Social Media Groups
• You must have in-depth knowledge of different Amazon reports pertaining to listing health
• Any other tasks which the Company reasonably requests to be performed

SKILLS required:

• ALL AROUND EXPERT with the creation, uploading, editing, and troubleshooting of product listings on the Amazon Seller Central platform
• MINIMUM 3+ years experience on Amazon Seller Central
• MUST HAVE experience with flat files to create, set up, edit, troubleshoot Amazon listings
• MUST HAVE experience demonstrated experience writing and submitting Plan of Action(s) (POA) or Appeals on Account Health
• MUST HAVE written/verbal experience with Amazon Seller Support to investigate issues, create and manage cases, and/or actively resolve issues with escalation or documentation submission
• MUST HAVE demonstrated mastery of written/verbal communication skills (English)
• MUST HAVE high attention to detail and be obsessive about resolving listing and/or account issues
• Ability to evaluate, seek out information, and proactively problem solve without guidance
• Excellent project management skills to coordinate and acquire assets, documentation, and other such resources from BOTH internal and external teams
• Experience keeping and maintaining a master flat file for content and product information
• Strong experience with Microsoft Excel, with additional experience using Word, PowerPoint and Outlook
• Experience with project management and team communication software: Asana, Slack, Google Drive
• Work requires continual attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines.